Invite guests to your Front conversations or internal discussions

Overview

Comments and @mentions make it easy to work with your team quickly in Front, so we’ve extended that ability to people outside your Front account. When you want to collaborate with an external guest (like a partner, consultant, or client), you can invite them as a guest directly into your Front conversation or internal discussion.

They’ll get an email with a unique link to the conversation, so they don’t need to log into Front to participate. Once invited to a conversation, they can read the entire history (messages and comments), add a comment, and even collaborate on drafts with you! 


Instructions

Invite guests via participants menu

Step 1

Open the participants menu on the top right of the conversation or discussion.

 

Step 2

Click Invite and type in the guest’s email address. You are able to add multiple guests at once.

 

Step 3

We will recognize that this guest is not a user in your Front account, and you will have the option to write a message in the invitation for this conversation. This message will be posted to the conversation as a comment to retain all the context in the thread and will be included in the notification email your guest receives. Click Invite.

Step 4

You will see the guest added to the participants menu with a dotted line around their icon to indicate that this is an external guest.

 

Step 5

The guest will receive an email invitation with a link to access the conversation. Here’s an example of the email they’ll receive: 

 

Step 6

The guest can click View full conversation to access a limited view of the conversation or discussion they were invited to. They don't need to log into Front to see the conversation and can now comment and edit drafts with your team! 

 

Invite guests via comments

Step 1

In the conversation or discussion comments, mention the guest’s email address just like you would mention a teammate.

 

Step 2

We will recognize that the guest is not a user in your Front account, and show you a confirmation message to invite the guest. Click Invite.

 

Step 3

The guest will receive an email invitation with a link to access the conversation. Here’s an example of the email they’ll receive: 

Step 4

The guest can click View full conversation to access a limited view of the conversation or discussion they were invited to. They do not need to log into Front to see the conversation and can now comment and edit drafts with your team! 


Guest access to Front conversations

What can guests do?

  • Read all messages and comments in the conversation or discussion
  • Comment and @mention participants already in the conversation
  • Edit a draft that is shared with them

What are guests not allowed to do?

  • Send any external message (email, SMS, etc.)
  • See or add tags to the conversation
  • Start drafts
  • @mention or invite new participants to the conversation
  • See any other information about your Front account (inbox names, users who aren’t participants in the conversation, canned responses, etc.)

How to remove a guest

Guests can be removed by any participant of the conversation. Open the participants menu and hover over the guest’s name to display an X. Click the X to remove them from the conversation. 

 

Once the guest has been removed, the link from their invite email will no longer work, and they will not be able to see the conversation unless they are invited again later.

Can guests be invited to multiple conversations? 

Yes. For each conversation or discussion they are invited to, they will receive a separate invitation email. Anytime they are @mentioned in a conversation, they will receive a follow up notification so they can stay in the loop. 

They can unsubscribe from these email notifications for a single conversation, or for all future invites. If they have unsubscribed from all invites, you will get an error in Front when you try to add them to a conversation.

Can I turn this off? 

At this time, there are no settings or custom permission roles to prevent users from inviting guests. Any user can invite an external guest into a Front conversation or discussion. If a guest is present in the conversation, they will be shown in the participants menu.

3replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • Great addition!

    Two Questions:

    1. Will guests receive new notifications if the conversation is updated or do they have to periodically check back via the original link? I 'think' is fires another email if @ mentioned again but not sure of what the expected behavior is if that is not done.

    2. Is there a plan to auto-suggest email addresses from contacts when inviting a guest similar to initiating a new email?

    Reply Like
  • Nice... I just discovered that if the guest recipient replies to the notification email, their reply comes in as a new comment.

    Reply Like
  • Hi John Fabrega! Glad to see your excitement about this new feature! The answers to your questions are: 

    1. Yes, each time they are mentioned, they will be sent another email notification. If the guest unsubscribes to Front's notifications, though, they will no longer get the email updates.

    2. We currently don't have an auto-suggest feature yet, but we'll be glad to log this feature request! I'd be curious to know how you foresee this working - please email us at support@frontapp.com with your thoughts and we'll be more than happy to document it for our team!

    Reply Like
Like Follow
  • 1 mth agoLast active
  • 3Replies
  • 305Views
  • 2 Following