New conversations (sent) (Inbox report)
|Term:||New conversations (sent) (Inbox report)|
|Meaning||Distinct count of segments that started on the time period of the report with an outbound message.|
Computed per inbox by counting distinct segments with at least one event with New conversation = 1 and where the first message is an outbound.
The All inboxes line does the same for all inboxes at once.
How to reconstruct this metric with a Full event export
For a given inbox, filter rows to keep all lines with
Inbox at event time = inbox name AND
( type = inbound
OR type = outbound
OR type = out_reply )
Look at the first event for each Conversation API ID x segment and keep lines only when this first event has type = outbound or type = out_reply.
Going back to the non-filtered export, create a second list of Conversation API ID x segment filtered on New conversation = 1
New conversations (sent) will then be the distinct count of Conversation API ID x segment that are in both of the above lists.