Tag applications (in Tag report)
|Meaning||Number of times a tag was applied to a conversation over a given time period|
|Calculation||Computed by counting events of type = tag for each tag|
|Example||See how many times an SLA breach tag was applied on a given conversation|
How to reconstruct this metric with a Full event export
Filter rows to keep all line with
type = tag
Tag applications will then be the distinct count of Activity API ID.