Tag applications (in Tag report)

Term: Tag applications
Meaning Number of times a tag was applied to a conversation over a given time period

Tag report

Calculation Computed by counting events of type = tag for each tag
Example See how many times an SLA breach tag was applied on a given conversation

How to reconstruct this metric with a Full event export

Filter rows to keep all line with 

type = tag


Tag applications will then be the distinct count of Activity API ID.

Reply Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
Like Follow
  • 8 mths agoLast active
  • 57Views
  • 1 Following