Tag applications (in Tag report)

Term: Tag applications
Meaning Number of times a tag was applied to a conversation over a given time period
Location

Tag report

Calculation Computed by counting events of type = tag for each tag
Example See how many times an SLA breach tag was applied on a given conversation
FAQ

How to reconstruct this metric with a Full event export

Filter rows to keep all line with 

type = tag

 

Tag applications will then be the distinct count of Activity API ID.

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