SLA breach time (avg)
Edited
Term name | SLA breach time (avg) |
Purpose | Track how quickly your team reacted to an SLA breach, once triggered.
Example use case: In addition to monitoring the number of breaches, it is useful to know whether your escalation processes are effective once a breach occurs. |
Definition | Average time from when a breach tag was applied to when it was removed. |
Location & attribution |
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FAQ |
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