% active conversations (Tag report)

Term: % active conversations
Meaning % of active conversations associated with a certain tags among all tagged conversations
Location

Tag report

 

 

Calculation Computed for a given tag by counting distinct segments with at least one event with type = inbound or type = outbound  or type = out_reply  and divided by the total of all distinct segments with at least one event with type = inbound or type = outbound  or type = out_reply.
Example  
FAQ

As a conversation can bear several tags at the same time, the sum of all percentages can exceed 100%. 

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