% active conversations (Tag report)
Term: | % active conversations |
Meaning | % of active conversations associated with a certain tags among all tagged conversations |
Location |
|
Calculation | Computed for a given tag by counting distinct segments with at least one event with type = inbound or type = outbound or type = out_reply and divided by the total of all distinct segments with at least one event with type = inbound or type = outbound or type = out_reply. |
Example | |
FAQ | As a conversation can bear several tags at the same time, the sum of all percentages can exceed 100%. |
Like
Follow
Reply