% active conversations (Tag report)
| Term: | % active conversations |
| Meaning | % of active conversations associated with a certain tags among all tagged conversations |
| Location |
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| Calculation | Computed for a given tag by counting distinct segments with at least one event with type = inbound or type = outbound or type = out_reply and divided by the total of all distinct segments with at least one event with type = inbound or type = outbound or type = out_reply. |
| Example | |
| FAQ | As a conversation can bear several tags at the same time, the sum of all percentages can exceed 100%. |
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