|Meaning||Total count of all segments that have at least one reply and is currently archived, snoozed, or trashed. A conversation becomes unresolved by a new inbound, a reopen, a snooze expiring, or an un-trash if the inactivity period has not passed.|
Computed by counting distinct segments for which the final resolution event happened during the selected time period.
The resolved conversation is attributed to the teammate responsible for the final resolution, if there are multiple teammates working on it.
The resolved conversation is associated with the inbox it was resolved in, even if it’s moved afterward.
Conversation X goes as follow:
Depending on the time period looked at the conversation will count as resolved or not:
See here for more detailed resolution examples.