How to redirect emails from Outlook to Front

Overview

At this point, you should already have your team inbox set up in Front. Below are step-by-step instructions to redirecting emails from Outlook to Front. 

Instructions

Step 1

Go into your Settings, select Inboxes, and find the inbox you're wanting to redirect your emails to.

Step 2

Click the channel in that inbox.

Step 3

Copy the address from the Forward field.Step 4

Log in to your Outlook.com account. To set up redirection for a team inbox, you'll need to have admin access to the account.

Step 5

Click Contacts, and Add a contact.

Step 6

Paste your Front forwarding address into the email field, and click Add.

Step 7

Now, go back into your menu, and select Mail.

Step 8

Click the arrow to expand the General options, and choose Distribution groups.

Step 9

Add the new contact you just created as a member of your group.

Step 10

You'll also want to change your delivery management preferences so that senders inside and outside of your organization can send messages to this inbox.

Step 11

To make sure everything is set up properly, click on Send email in Front channel settings. This will validate that the redirect is working correctly.