Setting up your team inbox
Once you've mapped out how your team inboxes will be structured, you're ready to add your first channel!
Go in to your Settings, click Inboxes, and Add a Team Inbox.
Select the type of account you want to connect — Gmail, Office 365, Twitter, Twilio SMS, etc.
Authenticate using your credentials. For email inboxes other than Gmail or Office 365, you’ll need to follow these instructions to set up a redirection.
Grant access to the teammates who’ll work in this inbox.