How to create a custom channel in Front

Overview

Front's custom channel option can be controlled with the API to integrate any messaging platform.

Instructions

Step 1

Go into your Settings, select Inboxes, and Add a team inbox.

Step 2

Select Custom.

Step 3

Enter a name for your new inbox.

Step 4

Click Next.

Step 5

Give your teammates access to the new team inbox, and click Create inbox. The inbox and custom channel should now be added.

Step 6

Scroll down to the API Endpoints section. When you click to expand, you will see webhook URLs that will allow you to send and receive messages. There is also a link to the custom channels section of Front's API documentation. Your development team can use this to complete the setup of your custom channel.

 

Notes

  • You can send messages with regular text and emojis only. It's not possible to format text in the composer of a custom channel.
  • You can send outbound replies from any custom channel. However, it's not possible to start a conversation (outbound message) from a custom channel.
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