How to create a custom channel in Front


Front's custom channel option can be controlled with the API to integrate any messaging platform.


Step 1

Go into your Settings, select Inboxes, and Add a team inbox.

Step 2

Select Custom.

Step 3

Enter a name for your new inbox.

Step 4

Click Next.

Step 5

Give your teammates access to the new team inbox, and click Create inbox. The inbox and custom channel should now be added.

Step 6

Scroll down to the API Endpoints section. When you click to expand, you will see webhook URLs that will allow you to send and receive messages. There is also a link to the custom channels section of Front's API documentation. Your development team can use this to complete the setup of your custom channel.



  • You can send messages with regular text and emojis only. It's not possible to format text in the composer of a custom channel.
  • You can send outbound replies from any custom channel. However, it's not possible to start a conversation (outbound message) from a custom channel.
Reply Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
Like Follow
  • 4 mths agoLast active
  • 644Views
  • 1 Following

Welcome to the Front community!

The Front community is your place to come together and discuss the product, register for webinars, and get support from our help center.


New to Front or need to refresh your skills? Join us for live training sessions every week! Check them all out here.

If at any point you need assistance, please don't hesitate to email us: