How to create a custom channel in Front
Front's custom channel option can be controlled with the API to integrate any messaging platform.
Go into your Settings, select Inboxes, and Add a team inbox.
Enter a name for your new inbox.
Give your teammates access to the new team inbox, and click Create inbox. The inbox and custom channel should now be added.
Scroll down to the API Endpoints section. When you click to expand, you will see webhook URLs that will allow you to send and receive messages. There is also a link to the custom channels section of Front's API documentation. Your development team can use this to complete the setup of your custom channel.
- You can send messages with regular text and emojis only. It's not possible to format text in the composer of a custom channel.
- You can send outbound replies from any custom channel. However, it's not possible to start a conversation (outbound message) from a custom channel.