How to add a forwarding SMTP generic inbox

Helena Liadmin
Support Program Manager
Helena_Li
2 mths ago
2,307
Adding an inbox

Overview

For any email providers other than Gmail and Office365, you will use this method to set up your email channels in Front. This is the forwarding (SMTP) method.

Part 1: Create inbox in Front

Step 1

Click into your Personal settings or Company settings, depending on which space you are working with. Admins can also access user settings by following these steps.

Step 2

Click on Inboxes on the left menu and Add an individual inbox or Add a team inbox, depending on which space you're in. Fill out the name and description of your inbox and click Create.

Step 3

Choose Other email client from the list.

Step 4

Enter the email address and click Continue.

Step 5

Front will generate a forwarding address. Copy the forwarding address on the screen.

Part 2: Redirect from your provider to Front

Step 5

Log into your email provider and find where to set up email forwarding. Make sure you're setting up a redirection and not setting up a rule to forward a new copy of the email to Front.

Below is a list from other popular providers that explains how to redirect your emails. Select your provider, and follow the instructions to redirect your emails to Front. If your provider is not listed, you can search online for steps.

Step 6

Paste Front’s forwarding address when prompted.

Part 3: Validate the address in Front

Step 7

Click Test connection. In 10 seconds, you will see a pop-up alert letting you know the account’s been validated.

Step 8 (for team inbox)

Choose the teammate access for this inbox, and whether you'd like to pin this inbox for teammates.

Step 9

Complete the remainder of the inbox settings, and click Finish.

Part 4 (optional): Add custom SMTP in Front

If you need to add a custom SMTP to send from, follow these additional steps. We recommend this for Yahoo, Hotmail, and iCloud domains as they do not allow you to specify SPF/DKIM records.