Average conversation size

Term: Average conversation size
Meaning Average number of messages per conversation that each individual teammate had an action on.
Location

Default report - Team tab

Calculation Computed by taking the total number of messages (both within and outside of the time range), and dividing by the number of conversations that the user had action on.
Example You can think of this as the total number of back-and-forth messages taken in one conversation thread.
FAQ N/A
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