Busiest Day

Term: Busiest Day
Meaning Day of most activity of inbound messages received during the selected period. Computed by adding together all conversations that have received inbound messages by day
Location

Conversations Tab

Calculation

Gathering all the conversations that have received inbound messages over the specified time period and grouping by the day. The day with the highest value is selected.

Example When is the team experiencing the largest amount of unique inbound requests. Great metric to utilize to manage staffing and hiring numbers
FAQ N/A
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