Export of Analytics

Term: Export
Meaning

Generate CSVs of your data from the Analytics dashboard, which includes more data than the metrics shown in the dashboard. There are 3 types of exports:

Messages export

Full events export

Daily volume export

Location

Report Dashboard

Calculation N/A
Example Export data to further analyze in Excel or a business intelligence tool
FAQ

If you export multiple inboxes, it is possible that some messages appear in several of these inboxes. In this case, they will be listed once per inbox.

 

Move/tag or delete conversations

If you modify a conversation, it will be reflected in the export as expected. Deleted conversations will be ignored if:

  • You receive a message and 1 hour later tag the conversation, the export will list the message as having the tag.
  • You move the conversation to a different inbox, the export will list the message as part of this new inbox.

However, after a conversation becomes inactive, the previous segments stop being modified. For example:

  • A customer sends you a text message about a delivery issue.
  • You tag the conversation with #delivery and handle the problem.
  • Two weeks later, the same customer reports a billing issue.
  • You remove the #delivery tag and add the #billing tag.

If you then export both messages, the first one will still have #delivery, while the second will have #billing.

After 30 days, the exports you generated will be deleted from the exports list in the report so as to keep your data secure. 

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