Recipient limits for each channel type
Front integrates with different types of channels, which have varying numbers of total recipients you can send to, depending on the nature of the channel.
Recipient limits are:
- 100 recipients for email forwarding channels (Google Groups, Distribution Lists, Exchange On-Prem, SMTP Forwarding, etc.)
- 500 recipients for Gmail and Office 365* channels
- 1 recipient for Whatsapp, TwitterDM, Front Chat, Smooch, Intercom
- 200 recipients for SMS
- 100 recipients for custom channels
*Office 365 supports a scalable recipient limit from 1-1000 which is configurable in the Exchange Admin Center (see here). If you have a discrepancy between the configuration in your systems and Front's recipient limit, please contact us to see if the limit can be increased.