Messages sent (Team performance report, Inbox report)
| Meaning | Count of all messages sent by a teammate (Team performance report) or from an inbox (Inbox report). |
| Location | Team performance report Inbox report |
| Calculation | Computed by counting all outbound and out reply messages sent by a teammate (Team performance report) or from an inbox (Inbox report). |
| Example | Charlie starts a new conversation A sending an outbound message and replies to an inbound message in another conversation B. Messages sent would be 2 in that case: one message for each conversation. |
| FAQ | How to reconstruct this metric with a Full event export For a given teammate, filter rows to keep all lines with Attributed to = teammate name AND (type = outbound OR type = out_reply)
Messages sent will be the distinct count of Message API ID
For a given inbox, filter rows to keep all lines with Inbox at event time = inbox name AND (type = outbound OR type = out_reply)
Messages sent will be the distinct count of Message API ID |
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