Messages sent (Team performance report, Inbox report)

Term: Messages sent (Team performance report, Inbox report)
Meaning Count of all messages sent by a teammate (Team performance report) or from an inbox (Inbox report).
Location

Team performance report

Inbox report

Calculation Computed by counting all outbound and out reply messages sent by a teammate (Team performance report) or from an inbox (Inbox report).
Example Charlie starts a new conversation A sending an outbound message and replies to an inbound message in another conversation B. Messages sent would be 2 in that case: one message for each conversation.
FAQ

How to reconstruct this metric with a Full event export

For a given teammate, filter rows to keep all lines with 

Attributed to = teammate name AND 

(type = outbound

OR type = out_reply)

 

Messages sent will be the distinct count of Message API ID

 

For a given inbox, filter rows to keep all lines with 

Inbox at event time = inbox name AND 

(type = outbound

OR type = out_reply)

 

Messages sent will be the distinct count of Message API ID

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