Resolved on time

Term: Resolved on time
Meaning Conversations resolved during the selected time period and did not trigger an SLA breach on the selected time period.
Location

SLA report

Calculation Computed by the total count of segments that may have an SLA warning tag added, but no SLA breach tag added. 
Example  
FAQ  
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  • What is the definition of a resolved conversation? How does Front know if a conversation is resolved?

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