Resolved on time

Term: Resolved on time
Meaning Conversations resolved during the selected time period and did not trigger an SLA breach on the selected time period.

SLA report

Calculation Computed by the total count of segments that may have an SLA warning tag added, but no SLA breach tag added. 
1reply Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • What is the definition of a resolved conversation? How does Front know if a conversation is resolved?

Like Follow
  • 3 mths agoLast active
  • 1Replies
  • 38Views
  • 2 Following