How to undo send


You can stop a message from being sent. Front will hold your message for a selected amount of time before sending it. You can enable the undo send option on every type of channel. By default, undo send is enabled on email channels and disabled on all other channels (Twitter, SMS, etc).

Because team inbox settings can only be accessed by admins, the time they select will apply when any non-admin sends a message from that channel.

Users without admin permissions can still change this setting for their individual inbox.


Step 1

Go into your Settings. Select My inboxes for an individual inbox or Inboxes for team inboxes.

Step 2

Choose the inbox and select the channel.

Step 3

Scroll down to Undo send timing, and select the amount of time Front will hold your message before sending it.

Step 4

Click Save to finish.

Step 5

After the setting is enabled, you will be offered the option to cancel after you send each message by pressing Cancel.

After the status bar disappears, it is no longer possible to cancel the sending of that message.

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  • Would be great if we could use a rule to trigger an undo send!

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  • Michael Collins Can you explain what exactly you're trying to do here?

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  • Cori Morris sure!  essentially, we have a use case where If certain criteria is met I actually want to prevent an email from being sent.  For example.  I have a rule that says if a message is sent from X mailbox and the contact is not associated with Y contact group then "STOP".  It's at stop where I cannot actually prevent the email from going out.  So obviously there are other ways to skin this cat but if the THAT section of the rule had the option to "Undo Send" then at least I would have prevented the email from going out.  Does that help?

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  • Michael Collins I see. This would be a pretty messy workaround. Can you send us an email and tell us what the name of this rule is so that we can suggest workarounds for you?

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