How to snooze and set reminders

Overview

Ever wish you could hide a message in your inbox until later, or make a sent message reappear for follow-up? With snooze, you can set a time for them to reopen in your inbox exactly when you want them to — just click the clock icon at the top of a message or set a time when you send.

By snoozing messages until you need them, you can focus on what you need to do now, without forgetting to follow up later! You have two different ways to automatically reopen a message:

  • Snooze - for inbound messages you want to view later
  • Reminder- for outbound messages you want to follow up on

Snooze

You can snooze a conversation if you want to handle it later. The behaviors of snoozing are:

  • If you snooze a conversation, it will be archived and will return to your inbox at the exact time and date you want. 
  • Snoozing from a shared inbox will snooze the message for your teammates, and snoozing from your individual workspace will snooze the conversation for yourself. 
  • To snooze a conversation, click the clock icon in the top toolbar. Use the Day & Time option to choose a specific date and time not on the list. 
  • If a recipient replies before your set snooze time, it will reopen the conversation and automatically cancel the snooze. 


Reminders

Reminders are useful to schedule follow-ups for your outgoing messages. Click the clock icon at the bottom of the message in your composer to get reminded of the message at a later time.

If you select a reminder in 2 days and click Send and archive, the conversation will return to your inbox if your recipient has not replied after 2 days. If the recipient does reply within 2 days, then the reminder will automatically cancel.


Managing your snoozes

Custom snooze times

You can curate the list of options that show in your snooze and reminder menus by going to your Settings, and clicking My Preferences. Find the Snooze Timing options and select your times here.

 

 

 

You can also remove the default options from showing by clicking the dropdown menu next to the default option, and choosing None.

How to find snoozed messages

To see your snoozed messages, simply click the Snoozed search option in the dropdown, or type in has:reminder into the search bar.

 

Cancel a snooze

To manually cancel a snooze you’ve set, simply click the active (orange) snooze clock icon and click Unsnooze.

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  • It would be great to have an option that would keep the conversation open when a reminder is set.

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  • Malcolm Felt If you set the reminder and click Send (instead of Send & Archive), then the conversation should remain open.

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  • Cori Morris Yes, that should work for us anytime we send a reply to the customer. We also call customers and would like to use snooze button in the top message bar to set a reminder to call the customer again. For those reminders, it would be great to have the message stay open. Thanks again.

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  • Malcolm Felt I will share this feedback with the team, however, the purpose of the snooze feature is to remove it from your list until you're ready to deal with it.

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  • Would be great if we could set reminders after we've sent an email... because we could have forgotten to set the reminder before sending it off.

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  • Allie Huang Hi there,

    You can snooze the email after you've sent it. Just click the clock up top.

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  • Cori Morris Of course I missed that part that we would get notified sooner even when snoozed hah. Thank you Cori. I mistook "snooze" for 'turning off notifications until the time set' since that's usually how the term is used (I think?)

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  • Is it possible to set a "sticky" reminder, i.e. a reminder that stays attached to a conversation even if the client replies?

    Today I emailed a client and set a reminder and got on with my work. The client replied with a quick "Thank you" email, and then I had to set the reminder again. Annoying at best, embarrassing at worst if had forgotten to re-set the reminder (or snooze it).

    Reply Like 1
  • Thomas Johnston Currently there's no way to do this, but we do hope to have this feature in the future.

    Reply Like 2
  • Suggestion:  Add a 'Next Monday at 9am' option similar to the 'Tomorrow at 9am' option. I suspect that like me, people often do that manually for things they want to start fresh on next week.

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  • John Fabrega thanks for this suggestion, feel free to send our support team suggestions using our contact us page, thanks! I've went ahead and logged this with out team for you.

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  • Cori Morris Can we add the ability to set a specific "Date and Time" preference for a custom snooze option under the "Snooze Timing: Optional" tab?

    i.e. Rather than just "in xxxx minutes" it could be an option like: "Custom Snooze for Wednesday @ 3pm"?

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  • Kellan O'Connor Helena Li Since you are the one who more recently updated the feature list here.

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  • Kellan O'Connor Hi Kellan! We don't have that feature (custom snooze date and time) currently, but I've logged it for the product team to review! 

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  • Thanks for granting my wish on the 'Next Week' option!
    Next Wish: Add earlier times options to 'This Evening'

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  • John Fabrega and Helena Li I will agree with this one! Let's just open up the times from 12pm - 11:59pm for "evening" and 12am to 11:59am for "morning". this should resolve a lot of needs. Thanks!

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  • Kellan O'Connor Hi Kellan, I've noted this specific suggestion in our product request for this feature! 

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  • Sorry if this is a repeat suggestion, didn't read previous comments... but a personal snooze would be cool. Sometimes conversations should remain in the team inbox, but I want to personally just check up on it at a later time, so if nothing happens between now and then, and I want it to pop back up, then I don't want the conversation to reopen for everyone

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