How to set up a Twitter inbox in Front


Setting up a Twitter inbox in Front enables you and your team to send and receive tweets in Front. Like other kinds of Front conversations, you can assign, tag, and comment on tweets to manage Twitter as a team.   

Remember that messages from a Twitter inbox will be subject to Twitter's 280 character limit. You can also retweet or like posts directly from Front. 

Note: You need to be an admin to add Twitter as a team inbox in Front. Your account must also be on a paid Front plan and below your limit of Twitter and Twitter DM channels — see below.


Step 1

Click into Company settings.

Step 2

Click on Inboxes on the left menu and Add a team inbox.

Step 3

Fill out the name and description of your inbox. Click Create.

Step 4

Choose Twitter from the channel menu.

Step 5

If you’d like to create a DM channel for the same Twitter account (handle), you can do that now by turning the toggle on. This will create and use an additional channel for DM. Click Connect to Twitter.

Step 6

In the pop up window, authorize Front to use your Twitter account. Then click Save.

Step 7

Choose the teammate access for this inbox, and whether you'd like to pin this inbox for teammates.

Step 8

Complete the remainder of the inbox settings, and click Finish.


Twitter charges a monthly fee to all partners for API access for each Twitter handle connected to their platform. Thus, Front charges a Twitter add-on fee to cover any Twitter accounts and DM channels you connect to Front.

Trial customers

If your team’s account is on a free trial, you will not be able to connect a Twitter account to create a Twitter or Twitter DM inbox until you upgrade to a paid Front plan. You can then purchase the Twitter add-on to your account through your in-app billing.

Paid customers

Purchase the Twitter add-on for any plan through your in-app billing.

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