How to set up a Twitter inbox in Front

Overview

Setting up a Twitter inbox in Front enables you and your team to send and receive tweets in Front. Like other kinds of Front conversations, you can assign, tag, and comment on tweets to manage Twitter as a team.   

Remember that messages from a Twitter inbox will be subject to Twitter's 280 character limit. You can also retweet or like posts directly from Front. 

Note: You need to be an admin to add Twitter as a team inbox in Front. Your account must also be on a paid Front plan and below your limit of Twitter and Twitter DM channels — see below.


Instructions

Step 1

Go into your Settings, select Inboxes, and Add a team inbox.

Step 2

Select Twitter in the list of inbox types.

Step 3

Click Connect to Twitter. If you’d like to create a DM channel for the same Twitter account (handle), you can do that now by turning the toggle on. 

Step 4

In the pop up window, authorize Front to use your Twitter account. Then click Save.

Step 5

Select which teammates should have access to this inbox, and click Create inbox.

Twitter account limits

Twitter charges a monthly fee to all partners for API access for each Twitter handle connected to their platform. The Twitter add-on covers this fee for any Twitter accounts you connect to Front.

Trial customers

If your team’s account is on a free trial, you will not be able to connect a Twitter account to create a Twitter or Twitter DM inbox until you upgrade to a paid Front plan.

Learn more about our Twitter add-on here.

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