You've got your team running on Front - great! But, we all know that your business and team needs change over time. This session will equip you with a fast and easy process to make sure your Front account grows with you, and that you're getting the most out of Front's features.
At the end of this session you will be able to:
- Identify trends in your conversations and opportunities for improvement using Analytics
- Determine if your tagging structure needs adjustments to better serve your team
- Build additional canned responses based on trends to save even more time
- Create rules based on data for intelligent automation
- Identify any needed adjustments for your inboxes, folders and channels