Active conversations

Term: Active conversations
Meaning Conversations that have at least one message received or a message sent for the selected period. Active conversations are used to compute the total conversations that have occurred during the selected time period. 
Location

Tag report

 

Default report - Conversations Tab

Calculation Computed by counting all segments in the selected time period that have either received a new inbound message or from which a new outbound message has been sent. 
Example Today, the team triaged 50 different requests (both net new inbound and outbound follow-up). If the analytics time period is set to measure today, then the team will have 50 total conversations.
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