How to enable and use the Flow.ai integration

Overview

Flow.ai empowers your business to design, test, and deploy bots to handle customer conversations — no code required. Instantly update messaging bots across all your customer communication channels in real time.

Connect your Flow.ai bots with Front for seamless handoffs to your team. Let the bot respond first, then set custom rules for when a teammate should be assigned to take over and respond personally from Front. Automatically tag conversations and manage your bot conversations within Front for AI-powered messaging, right from your inbox.

Instructions

See Flow.ai's help guide to set up the integration.

For more details, Flow.ai has also written these detailed guides for each aspect of the integration:

• flow.ai/blog/front-handoff-workflow
• flow.ai/blog/front-trigger-events
• flow.ai/blog/front-pause-resume