Total resolved conversations (in Team & Productivity tabs)
Total number of conversation segments resolved in the selected date range. Resolving a conversations means that there is at least 1 reply before the conversation has been archived or trashed.
Note that if the conversation reopens within your set activity window, it will no longer be counted as resolved. Resolution will be attributed to the teammate who last acted on the conversation.
Team & Productivity Tabs
|Calculation||Computed by counting all segments that have been marked as resolved, and dividing by the total number of segments to get the average. Resolved segments are always attributed to the teammate who resolved the segment.|