New Conversations (Inbox report)
|Term:||New Conversations (Inbox report)|
|Meaning||Distinct count of segments that started on the time period of the report and had an inbound, outbound, out_reply or move activity in a given inbox.|
Computed per inbox by counting distinct segments with at least one event with New conversation = 1 and where at least one of the following is true:
The All inboxes line does the same for all inboxes at once.
How to reconstruct this metric with a Full event export
For a given inbox, filter rows to keep all lines with
Inbox at event time = inbox name AND
( type = inbound
OR type = outbound
OR type = out_reply
OR type = move )
Keep a list of Conversation API ID x segment.
Going back to the non-filtered export, create a second list of Conversation API ID x segment filtered on New conversation = 1
New conversations will then be the distinct count of Conversation API ID x segment that are in both of the above lists.