New Conversations (Inbox report)

Term: New Conversations (Inbox report)
Meaning Distinct count of segments that started on the time period of the report and had an inbound, outbound, out_reply or move activity in a given inbox.

Inbox report


Computed per inbox by counting distinct segments with at least one event with New conversation = 1   and where at least one of the following is true:

  • Inbound message was sent
  • Outbound or reply was sent
  • Conversation was moved from or to the inbox

The All inboxes line does the same for all inboxes at once.


How to reconstruct this metric with a Full event export

For a given inbox, filter rows to keep all lines with 

Inbox at event time = inbox name AND

( type = inbound 

OR type = outbound 

OR type = out_reply

OR type = move )


Keep a list of Conversation API ID x segment.


Going back to the non-filtered export, create a second list of Conversation API ID x segment filtered on New conversation = 1  

New conversations will then be the distinct count of Conversation API ID x segment that are in both of the above lists.

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