How to automatically BCC another email address

Overview

Front allows you to auto BCC another email address. Doing this will automatically add the address when you compose a new message or reply to a message. This is a very common workflow when using a CRM, like Salesforce, because it can give sales reps the option to track sent emails to prospects and customers. 


Instructions

Step 1

Click into your Personal settings or Company settings, depending on which space you are working with. Admins can also access user settings by following these steps.

Step 2

Click Inboxes on the left menu and select the inbox containing the channel you want to add an auto BCC to.

Step 3

Expand the channel menu to see all the settings, and scroll down to Auto BCC, toggle on Add Bcc to all outgoing emails and paste the address you have saved.

Step 4

Click Save changes.

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