Average tag duration (in Tag report)

Term: Average tag duration
Meaning Time a tag was applied before being removed
Location

Tag report

Calculation Computed by summing Tag application duration for events of type = untag and dividing by the number of events for each tag
Example See how many times an SLA breach tag was applied on a given conversation
FAQ

How to reconstruct this metric with a Full event export

Filter rows to keep all line with 

type = untag

 

Average tag duration will be the sum of Tag application duration divided the number of events.

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