Open conversations (in SLA report)
|Meaning||Total count of unique conversations not resolved, trashed, or archived.|
Computed by counting distinct segments which were open at the end of a given time period. Snoozed conversations are included in this count.
Conversation X goes as follow:
On the open conversation graph:
This metric corresponds as what you see in P2 at the end of a time period. Depending on your configuration it's: