Open conversations (in SLA report)
Term: | Open conversations |
Meaning | Total count of unique conversations not resolved, trashed, or archived. |
Location |
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Calculation | Computed by counting distinct segments which were open at the end of a given time period. Snoozed conversations are included in this count. |
Example | Conversation X goes as follow:
On the open conversation graph:
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FAQ | This metric corresponds as what you see in P2 at the end of a time period. Depending on your configuration it's:
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