Conversations (Inbox report)
Term: | Conversations (Inbox report) | ||||||||||||
Meaning | Distinct count of segments that had an inbound, outbound, outbound reply, or move activity in a given inbox. | ||||||||||||
Location | Inbox report |
||||||||||||
Calculation | Computed per inbox by counting distinct segments where at least one of the following is true:
The All inboxes line does the same for all inboxes at once. |
||||||||||||
Example | Let’s imagine 3 conversations A,B & C across two inboxes Tier 1 & Tier 2:
|
||||||||||||
FAQ | How to reconstruct this metric with a Full event export For a given inbox, filter rows to keep all lines with Inbox at event time = inbox name AND ( type = inbound OR type = outbound OR type = out_reply OR type = move )
Conversation touched will then be the distinct count of Conversation API ID x segment. |