Conversations (Inbox report)
|Term:||Conversations (Inbox report)|
|Meaning||Distinct count of segments that had an inbound, outbound, outbound reply, or move activity in a given inbox.|
Computed per inbox by counting distinct segments where at least one of the following is true:
The All inboxes line does the same for all inboxes at once.
Let’s imagine 3 conversations A,B & C across two inboxes Tier 1 & Tier 2:
How to reconstruct this metric with a Full event export
For a given inbox, filter rows to keep all lines with
Inbox at event time = inbox name AND
( type = inbound
OR type = outbound
OR type = out_reply
OR type = move )
Conversation touched will then be the distinct count of Conversation API ID x segment.