How to use GSuite advanced mail routing with Front

Overview

GSuite advanced mail routing can be used to redirect messages received by your organization's email addresses to Front's forwarding (SMTP) inboxes. This uses steps found in the GSuite support article here.  This setup helps organizations manage a large number of forwarding addresses from a single location.


Prerequisites

  • You will need administrative access to your organization's Google Admin console.
  • You will need an existing email address in your organization that will have messages routed to Front.

Instructions

Part 1: Create a forwarding address inbox in Front

Step 1

Go to Settings.

Step 2

Click My Inbox (individual inbox) or Inbox (shared inbox).

Step 3

Input your inbox address. This is the address whose messages will be routed.

Step 4

Copy the Front forwarding address that Front will generate for your email address.

Part 2: Configure advanced mail routing in GSuite

Step 5

From the Google Admin console home page, go to Apps > G Suite > Gmail > Advanced settings.

Step 6

Scroll down to or search for the setting Recipient address map.  When you hover your mouse over this setting, a Configure button should appear to the right. Click Configure.

Step 7

At the top of the window that opens, under the Recipient address map heading, enter a description (eg. Route tester@ email to Front).
 
Step 8
Under Messages to affect, choose an option:

  • All incoming messages: Apply the setting to all received messages.
  • Only external incoming messages: Apply the setting to messages coming from outside of your organization.
  • (Optional) Also route to original destination box, under Routing options: Send the message to the original recipient as well as the new address.

 

Step 9
In the box, enter the original address followed by the address that you want to map to. Separate the addresses with a comma (eg. tester@systemstest-frontapp.com, 12ubn-front@in.frontapp.com).

Step 10

Click Add and the mapping should appear in the table below.

 

Step 11
When you're done making changes, click Add setting or Save. Any settings you add are highlighted on the email settings page that appears.

Step 12
At the bottom of the email settings page, click Save.

Reply Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
Like Follow
  • 1 mth agoLast active
  • 58Views
  • 1 Following