Added this period

Term name Added this period
Purpose

Track specific processes where tags are not there to stay, similar to SLA breaches.

 

Example use case: 

Your team tracks work in stages from Quote to Order Complete. Use this metric to understand how many conversations entered each stage

Definition Count of tag events for a given tag
Location & attribution Tags report
  • Tag Changes table - Attributed to the tag applied
FAQ If you're filtering your data by tag, you may want to change your filter settings to Tagged anytime. Otherwise, this metric will only show data for conversations that still have the filtered tag applied. 
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