How to import your Gmail/Office365 inbox email history
When you connect a Gmail or Office365 account as a team inbox or individual inbox in Front, the most recent 50,000 messages will be imported automatically. See the attached PDFs to see the exact details of the import.
Make sure the inbox is a Gmail or Office 365 account when you add it.
Step 2 (for team inboxes)
If you're creating a team inbox, you will see a section titled Import. In this section, you can:
- Choose to import all historical conversations, or do not import any historical conversations
- Choose to import and sync all folders or labels, or import/sync no folders or labels
If you do not wish to import these items, turn the toggle(s) off.
For a team inbox, all conversations will be auto-archived upon import, so they will appear in the Archived inbox tab view.
Once you click Create inbox, the import will begin. You will see a progress bar at the bottom of the conversation list that says Importing history.
Step 4 (for individual inboxes)
All messages for an individual inbox will import in their current status. This means if a message is unread in Gmail/Office 365, it will appear as unread in Front. For Office365, upon import, we will also automatically pin to your left navigation pane up to 100 folders (tags in Front). If you have more than 100 folders in Outlook, you can customize your workspace in Front to pin the tags you need to see.
Step 5 (for individual inboxes)
If you added an individual inbox and imported more than 50 emails, then you will see a prompt to ask you whether you want to archive your imported emails so that you start with a clean inbox.
Why didn't the Sent folder sync?
Front's Sent folder contains only emails sent directly from Front. Your sent messages from Gmail or O365 will import, but will appear within the email threads in the inbox. You can search for your imported sent emails in the inbox by using the search filter from:email.
Which messages do not import into Front?
Drafts, Spam, Trash, and the Outbox will not be imported.
Can I import Google Group history or other email providers?
No, we cannot import the history for Google Groups, distribution lists, or from email providers other than Gmail and O365.
Cori Morris Hi there, again :-) I have a few more questions regarding importing my history.
1. Will my canned responses in my Gmail account get imported with the history, if so will it hold the same titles or will I need to rename?
2. How will it look with all the tags imported? Will all emails be archived?
3. If I request to import my history will it import up to the current date or only up to the day that I registered to Front?
Thank you, again!
Preston Tighe Hi there,
We don't currently import conversations from one Front instance to another. If you want to use our API to export your emails from one instance, and re-import them to the new instance, you can do that. However, it looks like you're on our Basic plan, which doesn't provide access to our API. Sorry, I can't be of more help!
Cori Morris Ok then at least discount my plan down to $15 because I would be on a team of 3 paying annually? Seems kind of silly you are bringing up plans in this instance. I literally am just trying to bring my history from 1 account to another. This should be a standard feature. Export and import.