SPF/DKIM - Removing "via mandrillapp.com" from outgoing emails

This is advanced material that would best be done by an IT admin or someone that fully understands what it means to make changes to DNS records.


If you are using SMTP channels in Front, we strongly recommend that you authorize Mandrill to send emails on your behalf by setting up specific Mandrill SPF/DKIM entries in your DNS configuration. This will improve email deliverability, avoid messages being marked as spam, and remove the via mandrillapp.com  that appears next to the sender email address in your sent emails. 

Follow these steps to add your SPF/DKIM records for each email domain you use to send email from Front. There is one Deliverability settings page visible to company admins where you can configure records for all your email domains in one place. If you are not a company admin, you will not see this settings page and will need to get your admin’s help. 

⚠️Whenever there are missing SPF/DKIM records for an email domain you use in Front, all members of the team will see prominent warnings in the app indicating this set up step has not been completed.

 


We have recently redesigned SPF/DKIM record settings to centralize all your email domains in one place for simpler management. We are in the process of switching customers over to these new settings.

If you do not see these new settings in your account yet, please refer the original settings instructions below to configure records for each channel separately.

Step 1 

Go into Settings and locate your company settings section on the left.

Step 2

Click on the Deliverability tab. Here, company admins can configure SPF/DKIM records. 

This settings page will only be visible to company admins after your team adds at least one SMTP channel. If you are not a company admin, you will need to ask them to configure these settings for you.  

Step 3

You will see a list of your email domains under Domains on the left. Any domains with missing SPF/DKIM records will have a yellow warning icon.

 

Step 4

Take the values and add them as a DNS record in your DNS settings.  Each provider offers a different UI to add these entries to the DNS. Feel free to ask your IT department if you're unsure how to do this.

Step 5

Once your DNS settings are set, you can come back to Front and click Check DNS settings. This will trigger a check by Mandrill to verify that your DNS configuration is correct. Be aware that Mandrill might not see your changes before the time specified in your DNS TTL settings.

Wait a few seconds and the check result will appear (with the encountered errors if any).

Step 6

In order to correctly use your SPF/DKIM entries, Mandrill needs to validate your domain.

To accomplish this, Mandrill can send you a validation link on one of your domain addresses. To get this validation link, send an email to team@frontapp.com when your DNS configuration is correct as per the above instructions.

Once you receive that validation link from Mandrill, forward it to team@frontapp.com so we can validate your domain on our Mandrill account.


Step 1

Go into your Settings and select Inboxes. Scroll down the list, and click on the inbox you wish the authorize.

Step 2

Select the channel.

Step 3

Select the down arrow in the Improve delivery rates - SPF/DKIM setting.

Step 4

Take these values and add them as a DNS record in your DNS settings.

Once your DNS settings are set, you can come back to Front and click Check DNS settings. This will trigger a check by Mandrill to verify that your DNS configuration is correct. Be aware that Mandrill might not see your changes before the time specified in your DNS TTL settings.

Wait a few seconds and the check result will appear (with the encountered errors if any).

Step 5

In order to correctly use your SPF/DKIM entries, Mandrill needs to validate your domain.

To accomplish this, Mandrill can send you a validation link on one of your domain addresses. To get this validation link, send an email to team@frontapp.com when your DNS configuration is correct as per the above instructions.

Once you receive that validation link from Mandrill, forward it to team@frontapp.com so we can validate your domain on our Mandrill account.

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