How to create and message a contact group

Overview

Front's contact groups make it easy to email a group of people at the same time. In order to personalize emails to a group of people, utilize Sequences. You are able to create contact groups using the steps below, or by uploading a .csv of your contacts.

Instructions

Create a contact group

Step 1

Go into your contacts in Front.

Step 2

There are two ways to create a new contact group.

To create a contact group from a Team: 

Click the + sign next to a Team name on the left.

Then, enter a name for your contact group and click Create group.

To create a group from an individual contact's details:

Click the + sign underneath the contact's name, then select Create a group, and follow the prompts to create a new contact group.

Add a contact to a contact group

You can add a contact to a contact group from your contacts list, or from a conversation.

From your contacts list:

Step 1

Go to your contacts in Front and select a contact.

Step 2

From the contact's details, click the + sign under the contact name to bring up a list of your contact groups. Click a group name to add a contact to that group.

From a conversation:

Step 1

Open a conversation in your inbox, and click the contacts icon on the sidebar to bring up the contact's details.

Step 2

Click the pencil icon at the top right of the contact details to edit this contact.

Step 3

From the Edit contact page, scroll down to Groups and click Add.

Step 4

Select the group you'd like to add your contact to, then click Save.

Message a contact group

Once the contact group is created, you can compose a new message and enter the group name into the To: field of your message.