How to create and message a contact group

Overview

Front's contact groups make it easy to email a group of people at the same time. In order to personalize emails to a group of people, utilize Sequences. You are able to create contact groups using the steps below, or by uploading a .csv of your contacts.

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Instructions

Create a contact group

Step 1

Go into your contacts in Front.

Step 2

There are two ways to create a new contact group.

To create a contact group accessible to your entire Company or a specific Team: 

Click the + sign next to "Company Groups" or a Team name in the left sidebar of the Contacts Manager. Company contact groups will be accessible to all teammates in Front, while Team contact groups will only be accessible to members of that Team.

Note: Company contact groups are only available on the new Contacts, which is progressively rolling out to all customers throughout March and April 2021. 

Then, enter a name for your contact group and click Create group.

To create a group from an individual contact's details:

Click the + sign underneath the contact's name, then select Create a group, and follow the prompts to create a new contact group.

Add a contact to a contact group

You can add a contact to a contact group from your contacts list, or from a conversation.

From your contacts list:

Step 1

Go to your contacts in Front and select a contact.

Step 2

From the contact's details, click the + sign under the contact name to bring up a list of your contact groups. Click a group name to add a contact to that group.

 

From a conversation:

Step 1

Open a conversation in your inbox, and click the contacts icon on the sidebar to bring up the contact's details.

Step 2

Click the pencil icon at the top right of the contact details to edit this contact.

Step 3

From the Edit contact page, scroll down to Groups and click Add.

Step 4

Select the group you'd like to add your contact to, then click Save.

Message a contact group

Once the contact group is created, you can compose a new message and enter the group name into the To: field of your message.