How to create and message a contact group

Overview

Front's contact groups make it easy to email a group of people at the same time with the exact same message. You are able to manually create contact groups using the steps below, or by uploading a .csv of your contacts. 

However, if your need is to personalize emails to a group of people such as dynamically populating their names, use the Sequences feature instead.


Create a contact group

Company or Team contact group

Step 1

Go into your Contacts Manager by clicking the Contacts icon at the top of Front.

Step 2

Click the + sign next to Company Groups or a Team name in the left sidebar of the Contacts Manager. Company contact groups will be accessible to all teammates in Front, while Team contact groups will only be accessible to members of that Team. If your Front company only has 1 Team, Company contact groups and Team contact groups will both be accessible to all teammates. 

Note: Company contact groups are only available on the new Contacts, which is progressively rolling out to all customers throughout March, April, and May 2021.

Step 3

Enter a name for your contact group and click Create group.

Private contact group

Step 1

Go into your Contacts Manager by clicking the Contacts icon at the top of Front.

Step 2

Click the + sign underneath the contact's name, then select Create a group, and follow the prompts to create a new contact group.


Add contact to contact group

From your contacts list

Step 1

Go to your Contact Manager and select a contact.

Step 2

In the Contact Details, click the + sign under the contact name to bring up a list of your contact groups or search for a group. Click a group name to add a contact to that group.

From a conversation

Step 1

Open a conversation in your inbox, and click the contacts icon on the sidebar to bring up the Contact details.

Step 2

Click the pencil icon at the top right of the contact details to edit this contact.

Step 3

From the Edit contact page, scroll down to Groups and click Add.

Step 4

Select the group you'd like to add your contact to, then click Save.


Remove contact from contact group

From your contacts list

Step 1

Go to your Contact Manager and select a contact.

Step 2

From the Contact Details, click the contact group label under the contact's name, then click the Remove option.

From a conversation

Step 1

Open a conversation in your inbox, and click the contacts icon on the sidebar to bring up the contact's details.

Step 2

From the Contact Details panel, you will find a list of contact groups under the contact's name. Click on the group you wish to remove, then click Remove.

 


Message a contact group

From the composer

Once the contact group is created, you can compose a new message and enter the group name into the To: field of your message.

From the Contact Manager

Step 1

Open the Contact Manager and click into the group or any contact section. You can select the whole group by pressing SHIFT + clicking the whole selection, or cherry-pick the contacts by pressing COMMAND + clicking the contacts you need.

Step 2

Click the blue pencil icon on the top right to create a new message addressed to this group of people. Note that their emails will be populated in the To field, but you can easily drag them to the Bcc field if needed.

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  • I need to know if there is a way to fetch custom field of contact from front app...Sorry this question is not related to this thread..could not find a better platform to ask

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  • How do we edit a contact group's name?

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  • Allie Huang If you hover over the contact group name on the left pane, click on the three dots. This will give you the option to rename or delete the contact group. After renaming, click "Rename group" to save the changes.

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  • Does anyone know how I can message everyone conversation with a certain tag? or create a dynamic contact group that relates to conversations with a certain tag?

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  • Daniel Swift Hi there! What you can do is create an analytics report for the tag in question, and run an analytics export of that report to retrieve all of the contact handles. From there, you can copy/paste the contacts to a new email, or create a contact group and send an email to that group. Does that help?

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  • Thanks Cori. I really appreciate the response!!!! :)

    All my stuff is with text message conversations, and I dynamically apply tags to these with rules.

    Would this manual analytics report work for texts? and how would I manually send a text to 100+ people?

    And would I not need to re run this report all the time to update the group / send list based off who has tags applied?

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  • Daniel Swift There's no problem with it being SMS. 

    Front allows you to send a single SMS message to 200 contacts at a time.

    Yes, you would need to run this report over and over to update the group.

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  • Thanks for this Cori! I will give this a go.

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  • Hi Cori - I ran the report like you suggested ... but cannot see how to do the export that you mentioned. how do I do this?

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  • It just shows me a table of high level standard statistics ....but I see no list of all the conversations (that I could cut and paste the contacts numbers from) or a way to export

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  • Daniel Swift Hey Daniel! You can run an export of your report by following the steps here: https://help.frontapp.com/t/367yxj/messages-export

    In the export, you'll see a column for "Contact Handle." You can copy/paste that column to retrieve a list of handles!

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