How to set up a Google Play Store inbox in Front
Front integrates with Google Play Store to bring your app reviews directly into Front, where you can read and reply to each review.
For every review, you’ll see:
- Star rating
- Message content
- App version
- Device type
You can add multiple Google Play Store inboxes for multiple apps. Follow the instructions below for each app separately, since you’ll need a unique app id from Google Play Store for each inbox.
You'll need the following to set up a Google Play Store inbox in Front:
- A Google Play Developer account. For information on developer accounts, read on here.
- An app you created and published in the Google Play Store. For more information on publishing on the Google Play Store, read on here.
Part 1: Create inbox in Front
Go into your Company Settings, select Inboxes, and Add a team inbox. Fill in the name and description of your inbox.
Select Google Play from the channels menu. Now, you’ll need to get some information from your Google Play Developer Console. Keep this Front screen open, as you'll come back to it after the next part.
Part 2: Set up in Google Play account
Log into your Google Play Developer Console, where you’ll need to create and configure a Service Account to use for the Front integration.
Click on Settings in the left sidebar, select API Access, and click Create New Project.
On the next page, click Create Service Account and follow the instructions in the pop-up window.
In the pop-up window, follow the link to the Google API Console.
On the next screen, click Create Service Account.
Name your service account something recognizable, such as "Front." Then click Select a role, Project, and Owner. Your service account must be an Owner in order for the inbox to work properly in Front.
Next, check the box next to Furnish a new private key and choose a JSON key type. Then click Create. A JSON key will be automatically downloaded during this step – be sure to save this file.
Select the Service Account you just created, and click the Grant Access button.
In the following pop up window, uncheck all of the permissions except for Visibility and Reply to reviews. When both of these are checked, click Add user.
Part 3: Complete setup in Front
Now that you’ve configured your Google Play Service account, go back to Front and enter these details in your Google Play Store set up page where you left off:
- Your Google Play Store App ID in the Package Name field
- Upload the JSON key file you downloaded when you created your Service Account
Finish setting up the rest of the inbox by walking through the rest of the inbox sections that the setup will guide you through. Make sure that you grant access to the proper teammates for this inbox in the Teammate access submenu.
Once done, return to your inbox view. You'll begin to see Google Play Store reviews arrive in Front. Front will automatically import reviews that have been posted to Google Play Store within the last 7 days.
You can click on reply to draft and send a response, which will post as a reply to the review in Google Play Store.
How many times can I respond to a review?
You can only respond once to each app review and can only update your reply if the same user submits a second app review.