Y Combinator responds to inquiries 7 times faster with Front
Y Combinator's startup accelerator had 20 separate email aliases managed by staff and partners using Google Groups. Emails were forwarded internally to get the right person to respond, but conversations fell through the cracks and took up to a week to respond.
With Front, instead of forwarding emails, they automatically assign and route emails from their general inbox to the right person based on the email content. They're able to track internal conversations and collaborate on responses, use canned responses for recurring questions, and respond 7 times faster than before.