Resolved on 1st Reply

Term: Resolved on 1st Reply
Meaning Percentage of conversations resolved on the first reply.
Location

Productivity Tab

SLA report

Calculation Computed by adding all the conversations resolved that have only one reply.
Example N/A
FAQ Does not follow business hours.
Reply Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
Like Follow
  • 2 mths agoLast active
  • 164Views
  • 1 Following