First reaction time (Team performance report & Team tab)

Term: First Reaction

This is the average first reaction time, which is determined by the time it takes for a teammate to reply, assign, or archive as the first action in the conversation.


Team performance report

Team Tab

(Note: This term is not displayed on the table by default. Click the 3 dots on the top right of the table to select to view it.)


Calculated by summing the first reply reaction times of the teammate's conversations and dividing by the total number of first reply reactions in these conversations.

Example N/A


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