Busiest Time

Term: Busiest Time
Meaning Busiest time based on the number of inbound messages received for the selected period
Location

Conversations Tab

Calculation Computed by adding all the conversations that have received inbound messages and grouped by the hour
Example Great metric to utilize to manage staffing and hiring
FAQ The 3 hours window with the highest value is selected. The busiest time is not necessary on the busiest day.
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  • 6 mths agoLast active
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