How to merge contacts

Overview

Sometimes you will find a case where a contact has been saved in your address book more than once. For example, they might have sent an SMS and a separate email, resulting in a contact record being saved for their email address, and another for their SMS phone number.

Front allows you to merge multiple contact records into a single record, so any conversations had with that individual via any of their contact handles (email, SMS, Front Chat, etc) will all be associated with a single contact record.


How to merge contacts

Once you've identified the contacts which need to be merged, group select the contacts by pressing COMMAND + click, and click the "..." icon in the top right of your Contact Manager.

Once you've clicked Merge contacts, you will be presented with a confirmation screen.

To confirm, click Merge, and the contacts you selected will be merged into a single contact.

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