How to merge contacts

Overview

Sometimes you will find a case where a contact has been saved in your address book more than once. For example, they might have sent an SMS and a separate email, resulting in a contact record being saved for their email address, and another for their SMS phone number.

Front allows you to merge multiple contact records into a single record, so any conversations had with that individual via any of their contact handles (email, SMS, Front Chat, etc) will all be associated with a single contact record.

How to merge contacts

Once you have identified some contacts which need to be merged, you'll simply need to group select them, and click the "..." icon in the top right of your Contacts manager

 Once you've clicked "Merge Contacts", you will be presented with a confirmation screen

 Once you confirm, and click "Merge", those contacts you selected will be merged into a single contact