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Automate actions with rules
Overview For any team, you'll often find repeatable administrative tasks that can be automated — like assigning a specific type of conversation to an in-house expert or tagging certain messages for…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 2 mths ago
- 4 replies
- 5,856
- Helena Liadmin2 yrs ago
- Rules
Out-of-Office rule
Whether you're celebrating the new year with a sunny vacation or lounging around in some comfy pajamas at home, don't forget to set an out-of-office reply to let your customers know when you're…
- Frontadmin
- front
- 2 mths ago
- 5,236
- 1
- Tips
How to create a rule
Overview Rules save you time by automating repetitive processes. More information about understanding team and individual rules can be found in the Understanding rules article.…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 2 mths ago
- 6,722
- 1
- Rules
Use rules to set up auto-replies
Overview Picture this: You're in the middle of a conversation with a customer and waiting for them to respond to your question. The day has flown by, and now it's 5:00pm.…
- Cori Morrismoderator
- Customer Support Manager
- CoriMorris
- 2 mths ago
- 869
- Rules

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