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SLA-type Rules
Overview Prioritizing work in a busy inbox is important but often hard to achieve. Let Front notify you when a conversation has been sitting unanswered and unassigned in your inbox for too long.…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 9 mths ago
- 3 replies
- 2,366
- 1
- molly.jones@etix.com2 mths ago
- Rules
How to move conversations to another inbox
Overview Moving a conversation is helpful when you want to pass a conversation on to another team. Unlike traditional email forwarding, moving conversations allow you to hand off a thread from one…
- Andersen Yuadmin
- Andersen_Yu
- 1 yr ago
- 14 replies
- 3,156
- 1
- rodrigo4 mths ago
- Tags & organization
Using tags to label and file conversations
Overview Front supports nesting tags to categorize them in groups and allows you to drag messages from your inbox into a private tag to file them away.…
- Helena Liadmin
- Helena_Li
- 4 mths ago
- 11 replies
- 3,708
- Helena Liadmin11 mths ago
- Tags & organization
How to move a channel from one inbox to another
Overview Front allows you to move a channel from one individual inbox to another individual inbox, or from one shared inbox to another shared inbox. Moving the channel to another inbox will bring…
- Helena Liadmin
- Helena_Li
- 9 mths ago
- 1,290
- Inbox settings

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