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How to add a forwarding SMTP generic inbox
Overview For any email providers other than Gmail and Office365, you will use this method to set up your email channels in Front. This is the forwarding (SMTP) method.…
Helena Li
admin
Support Program Manager
Helena_Li
9 hrs ago
2,114
Adding an inbox
Adding and using team inboxes
Overview A team inbox is an organizational space where you can categorize or sort conversations. Team inboxes can have channels feeding messages into them such as email, Twitter, SMS;…
Front
admin
front
3 days ago
23
replies
10,120
1
Urszula
2 yrs ago
Inbox basics
Understanding inbox and channel settings
Overview Your inboxes and channels have many settings and features that allow you to customize your workflows and preferences. To edit them, go to your Company settings or Personal settings ,…
Lily Carter
moderator
Lily_Carter
4 days ago
55
Inbox settings
Allow all participants to reply in a conversation
Overview Channels in shared inboxes have an All teammates can reply option. This is turned off by default. When turned off , only teammates with access to that shared inbox can reply with,…
Lily Carter
moderator
Lily_Carter
12 days ago
19
Inbox settings
How to set up a Dialpad inbox in Front
Overview Dialpad is a cloud-based phone system and call center software solution that allows you to log call activity, listen to call and voicemail recordings directly from Front,…
Helena Li
admin
Support Program Manager
Helena_Li
2 wk ago
595
Adding an inbox
Office365 history import and sync
Overview When you connect an Office365 individual inbox or team inbox to Front, you will have the option to import your history and Front will maintain a two-way sync of statuses with Office365…
Helena Li
admin
Support Program Manager
Helena_Li
3 wk ago
370
Adding an inbox
Shared inboxes merge duplicates by default
Overview When you have team inboxes added to Front within the same Team, emails that are addressed to multiple team inbox addresses will be automatically merged into one master copy to reduce the…
Helena Li
admin
Support Program Manager
Helena_Li
1 mth ago
528
Inbox basics
Customize your workspace to show tags, inboxes, and teammates
Overview Front makes it easy to customize what’s displayed in your individual and team workspaces. You can change what your counters show, and show/hide inboxes, tags , and teammates .…
Helena Li
admin
Support Program Manager
Helena_Li
1 mth ago
10
replies
3,690
Jason Dugdale
moderator
1 yr ago
Tags & organization
Gmail history import and sync
Overview When you connect a Gmail invididual inbox or team inbox to Front, you will have the option to import your history and Front will maintain a two-way sync of statuses with Gmail whenever…
Helena Li
admin
Support Program Manager
Helena_Li
2 mths ago
596
Adding an inbox
Mass archive your conversations
Overview There may be times you end up with a large number of open conversations in your team or individual inbox. Perhaps you've just imported your individual inbox into Front and want to start…
Helena Li
admin
Support Program Manager
Helena_Li
4 mths ago
2,680
Inbox settings
How to invite a new teammate
Overview Admins can invite new users at any time, either one at a time or in batches of up to 150 using a CSV. If you are using a CSV, you will need to follow the required format explained below to…
Front
admin
front
4 mths ago
5,596
Teammates
How to set up a Drift inbox in Front
Overview Drift is a powerful platform to grow your business through live chat with your website visitors and customers. Now, you can drive that communication from Front to receive chats,…
Sarah Spangenberg
Sarah_Spangenberg
4 mths ago
785
Adding an inbox
How to add existing teammates to existing inboxes
Overview You may need to edit teammate access to inboxes after you've initially invited the teammate or created the inbox. This article will show you how to add teammates to existing team inboxes,…
Jessye Levy
moderator
Jessye_Levy
4 mths ago
168
Teammates
Explaining Front inboxes, empty inboxes, and channels
Overview The Front platform brings with it a new way of working that allows teams to create and build out custom workspaces using Front inboxes. Here's what you need to know: What's an inbox? First,…
Andersen Yu
admin
Andersen_Yu
6 mths ago
3
replies
5,926
1
Minh Hai Bui
2 yrs ago
What's Front?
Redirecting your email from various email providers
For non-Google or Office365 email accounts, you will have to redirect your emails from your provider to provided Front forwarding address. Below is a list from other popular providers that explains…
Henry Dornier
moderator
Henry_Dornier
9 mths ago
1,492
Inbox settings
How to use inbox tabs to sort conversations
Overview Each inbox in Front has a set of tabs that filter conversations by status, such as open, archived, trashed, and more. Taking an action like snoozing or archiving will move the conversation…
Front
admin
front
1 yr ago
1,704
Individual inboxes
How to get to Inbox 0 for Teams (Video)
Whitney Drazovich
Whitney_Drazovich
1 yr ago
277
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