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team inboxes

How to make inboxes public for your team
Overview Choosing to make a team inbox public means that all current and future teammates on that team are automatically granted access to that inbox. Instructions For new inboxes Step 1 Go to your…
- Lily Cartermoderator
- Lily_Carter
- 17 hrs ago
- 14
- Working together
Understanding inbox and channel settings
Overview Your inboxes and channels have many settings and features that allow you to customize your workflows and preferences. To edit them, go to your Company settings or Personal settings ,…
- Lily Cartermoderator
- Lily_Carter
- yesterday
- 287
- Inbox settings
Adding and using team inboxes
Overview A team inbox is an organizational space where you can categorize or sort conversations. Team inboxes can have channels feeding messages into them such as email, Twitter, SMS;…
- Frontadmin
- front
- yesterday
- 23 replies
- 10,846
- 1
- Urszula2 yrs ago
- Inbox basics
Office365 history import and sync
Overview When you connect an Office365 individual inbox or team inbox to Front, you will have the option to import your history and Front will maintain a two-way sync of statuses with Office365…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 2 wk ago
- 662
- Adding an inbox
Redirecting your email from various email providers
For non-Google or Office365 email accounts, you will have to redirect your emails from your provider to provided Front forwarding address. Below is a list from other popular providers that explains…
- Henry Dorniermoderator
- Henry_Dornier
- 2 mths ago
- 1,693
- Inbox settings
How to add a forwarding SMTP generic inbox
Overview For any email providers other than Gmail and Office365, you will use this method to set up your email channels in Front. This is the forwarding (SMTP) method.…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 2 mths ago
- 2,313
- Adding an inbox
Allow all participants to reply in a conversation
Overview Channels in shared inboxes have an All teammates can reply option. This is turned off by default. When turned off , only teammates with access to that shared inbox can reply with,…
- Lily Cartermoderator
- Lily_Carter
- 2 mths ago
- 86
- Inbox settings
How to set up a Dialpad inbox in Front
Overview Dialpad is a cloud-based phone system and call center software solution that allows you to log call activity, listen to call and voicemail recordings directly from Front,…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 3 mths ago
- 664
- Adding an inbox
Shared inboxes merge duplicates by default
Overview When you have team inboxes added to Front within the same Team, emails that are addressed to multiple team inbox addresses will be automatically merged into one master copy to reduce the…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 3 mths ago
- 663
- Inbox basics
Customize your workspace to show tags, inboxes, and teammates
Overview Front makes it easy to customize what’s displayed in your individual and team workspaces. You can change what your counters show, and show/hide inboxes, tags , and teammates .…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 3 mths ago
- 10 replies
- 3,962
- Jason Dugdalemoderator1 yr ago
- Tags & organization
Gmail history import and sync
Overview When you connect a Gmail invididual inbox or team inbox to Front, you will have the option to import your history and Front will maintain a two-way sync of statuses with Gmail whenever…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 4 mths ago
- 984
- Adding an inbox
Mass archive your conversations
Overview There may be times you end up with a large number of open conversations in your team or individual inbox. Perhaps you've just imported your individual inbox into Front and want to start…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 6 mths ago
- 2,942
- Inbox settings
How to invite a new teammate
Overview Admins can invite new users at any time, either one at a time or in batches of up to 150 using a CSV. If you are using a CSV, you will need to follow the required format explained below to…
- Frontadmin
- front
- 7 mths ago
- 5,899
- Teammates
How to set up a Drift inbox in Front
Overview Drift is a powerful platform to grow your business through live chat with your website visitors and customers. Now, you can drive that communication from Front to receive chats,…
- Sarah Spangenberg
- Sarah_Spangenberg
- 7 mths ago
- 812
- Adding an inbox
How to add existing teammates to existing inboxes
Overview You may need to edit teammate access to inboxes after you've initially invited the teammate or created the inbox. This article will show you how to add teammates to existing team inboxes,…
- Jessye Levymoderator
- Jessye_Levy
- 7 mths ago
- 235
- Teammates
Explaining Front inboxes, empty inboxes, and channels
Overview The Front platform brings with it a new way of working that allows teams to create and build out custom workspaces using Front inboxes. Here's what you need to know: What's an inbox? First,…
- Andersen Yuadmin
- Andersen_Yu
- 8 mths ago
- 3 replies
- 6,240
- 1
- Minh Hai Bui2 yrs ago
- What's Front?
How to use inbox tabs to sort conversations
Overview Each inbox in Front has a set of tabs that filter conversations by status, such as open, archived, trashed, and more. Taking an action like snoozing or archiving will move the conversation…
- Frontadmin
- front
- 1 yr ago
- 1,974
- Individual inboxes
How to get to Inbox 0 for Teams (Video)
- Whitney Drazovich
- Whitney_Drazovich
- 1 yr ago
- 300
- Video Guides

team inboxes

How to make inboxes public for your team

Understanding inbox and channel settings

Adding and using team inboxes

Office365 history import and sync

Redirecting your email from various email providers

How to add a forwarding SMTP generic inbox

Allow all participants to reply in a conversation

How to set up a Dialpad inbox in Front

Shared inboxes merge duplicates by default

Customize your workspace to show tags, inboxes, and teammates

Gmail history import and sync

Mass archive your conversations

How to invite a new teammate

How to set up a Drift inbox in Front

How to add existing teammates to existing inboxes

Explaining Front inboxes, empty inboxes, and channels

How to use inbox tabs to sort conversations

How to get to Inbox 0 for Teams (Video)

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