How to enable Javascript

Analytics Articles

Read about analytics here!

Understanding Analytics
Overview Analytics allows you to get information about the performance of your team. You can easily create reports to filter for specific inboxes, channels, teammates, tags,…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 mth ago
- 61 replies
- 29,768
- 3
- Mike6 mths ago
- Analytics Articles
Tag report
Overview The Tag report is where you can see what types of requests are coming in, monitor complex processes involving tags, and leverage the flexibility of tags and automation in Front.…
- Baptiste Coulymoderator
- Product Manager
- Baptiste_Couly
- 10 days ago
- 43
- Analytics Articles
Inbox report
Overview The Inbox report allows you to look at all your inboxes at once to ensure nothing falls through the cracks. It is crucial to understanding the total volume of communications occurring,…
- Baptiste Coulymoderator
- Product Manager
- Baptiste_Couly
- 2 days ago
- 198
- Analytics Articles
Team performance report
Overview The Team performance report is the ideal place to monitor your team productivity, identify when your team is overloaded, and help you make the right decisions to best serve your customers.…
- Baptiste Coulymoderator
- Product Manager
- Baptiste_Couly
- 2 days ago
- 196
- Analytics Articles
SLA reports
Overview The SLA report gives you insights on your SLA rules . It contains an overview of conversations covered by SLA rules, breaches, as well as advanced breakdowns on your response and…
- Baptiste Coulymoderator
- Product Manager
- Baptiste_Couly
- 1 mth ago
- 427
- Analytics Articles
Analytics in action
Overview Our analytics platform provides a tremendous amount of data for insight into individual and team performance. With so much information, it can sometimes be hard to translate the data into…
- Cori Morrisadmin
- Customer Support Manager
- Cori_Morris
- 1 mth ago
- 1 reply
- 749
- Jem Wilkinson7 mths ago
- Analytics Articles
Analytics - helpful to know & FAQs
Overview We try to make the metrics we present in the analytics dashboard as straightforward as possible, but they still depend on details that may be helpful for you to know.…
- Helena Liadmin
- Helena_Li
- 2 mths ago
- 2,095
- Analytics Articles

Analytics Articles

Understanding Analytics

Tag report

Inbox report

Team performance report

SLA reports

Analytics in action

Analytics - helpful to know & FAQs

Home