As the homepage for analytics, the Overview report provides summary-level team communication insights displayed through customizable sections, descr...

⚠️ This report is in open beta and may require content changes in the future. Please share any feedback at product-insights@frontapp.com The Worklo...

The Chatbots report enables you to track performance of your chatbots and AI Answers for your Front Chat channels. You’ll be able to measure how c...

The Tags report enables you to explore the types of conversations your team is having and monitor trends in the topics that arise. It highlights the...

The Knowledge Base report helps you track the performance of your Front knowledge base. Use these metrics to understand overall activity, popular pa...

The Service Level Agreements (SLAs) report measures your SLA metrics by the specific rule, times, and statuses so that you can identify the missed S...

The  Message Templates  report measures your shared message template usage so that you can see how often your team is using message templates, and gai...

The Customer Satisfaction report shows your impact and efficiency with your customers that you have interacted with during the selected time period,...

The Team Performance report is the ideal place to monitor your team productivity, identify when your team is overloaded, and help you make the right...

The Conversations report provides insight into the lifecycle of the conversations in your inboxes to allow you to track the conversation statuses, h...