Term name

Flows initiated

Purpose

Track how many chat visitors began a chatbot flow in your chat widget. This helps you understand the “reach” of your chatbot flow.

Definition

Count of times chat visitors begin interacting with your chatbot flow.

A chat visitor interaction is defined as actively clicking into the chat widget while the chatbot flow is running.

Location & attribution

Chatbots report

• Chatbot Performance table

FAQ

• This metric counts the number of unique chat conversations. If a chat visitor returns multiple times to the same conversation, they will only be counted once. However, if a chat visitor returns to a conversation after it has ended and starts a new conversation, that visitor will be counted a second time.