The Chatbots report enables you to track performance of your chatbots and AI Answers for your Front Chat channels. You’ll be able to measure how chat visitors interact with your chatbot flows and how successfully your chatbot deflects incoming chat conversations from your team.

Check out our Front Academy course on chatbots here to learn more about leveraging value from chatbots.

Features

• Each row of this table contains metrics for the chatbot selected in the chatbot filter, listed below.

List of metrics

• Flows initiated

• Flows completed

• Chats deflected

• Deflection rate (%)

• Dropoff rate (%)

• Time to completion (avg)

Features

• Each row of this table contains metrics for the chatbots selected in the chatbots filter, listed below.

List of metrics

• AI participation rate (%)

• AI answer rate (%)

• AI success rate (%)

• AI resolution rate (%)

Filters

• Date filter: Select the dates you’d like to view analytics for

• Chatbot selector: Select the chatbot you’d like the report to include. You can select any chatbot available in your workspace. Only one chatbot can be selected at a time.

Views

Unlike other reports, views are not available for the Chatbots report because many filters available on other reports are not relevant for chatbots.

Analytics exports

Exporting data is currently only available for the Chatbot Performance and AI Answers tables, not for the entire Chatbots report.

Analytics are available on the Growth plan or above. Some legacy plans may also allow access to this feature.