Flows completed
Edited

Term name

Flows completed

Purpose

Track how many chat visitors complete a chatbot flow in your chat widget. This metric helps you understand how often chatbots automate the initial data collection process for your chat conversations.

Definition

Count of times chat visitors reach the end of a path in your chatbot flow.

Location & attribution

Chatbots report

  • Chatbot Performance table

FAQ

  • This metric counts the number of unique chat conversations. If a chat visitor returns multiple times to the same conversation, they will only be counted once. However, if a chat visitor returns to a conversation after it has ended and starts a new conversation, that visitor will be counted a second time.

  • This metric excludes chat visitors that drop off before completing your chatbot flow.